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Author Topic: Task code error response: Code = 7  (Read 13774 times)

RBPLC

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Task code error response: Code = 7
« on: October 27, 2022, 10:33:50 AM »
I've never had the following occur:
I was attempting routine run time change to BRX. Transfer took inordinate amount of time and failed. I tried a few more times and every time failed. I've closed out DmD, tried to re-connect and now I get  Task code error response: Code = 7 and can't connect to the controller remotely over ethernet. What is the potential issue and how do I resolve it?
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BobO

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Re: Task code error response: Code = 7
« Reply #1 on: October 27, 2022, 10:51:26 AM »
It's in the middle of a program switch and locks out program access until it's complete. It should complete on it's own and clear it, but it sounds like that isn't happening for whatever reason. I'm gonna guess that the yellow flash access light is on and the flash update isn't completing.

Set the mode switch to STOP then power cycle. Connect, clear, and rewrite the program.

What firmware version?
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RBPLC

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Re: Task code error response: Code = 7
« Reply #2 on: October 27, 2022, 11:54:17 AM »
Quote from: BobO on October 27, 2022, 10:51:26 AM
It's in the middle of a program switch and locks out program access until it's complete. It should complete on it's own and clear it, but it sounds like that isn't happening for whatever reason. I'm gonna guess that the yellow flash access light is on and the flash update isn't completing.

Set the mode switch to STOP then power cycle. Connect, clear, and rewrite the program.

What firmware version?

Performed the above steps and was able to get everything back online. The version at the time of issue was 2.9.2. In the process I updated to 2.9.5. Any known issues in 2.9.2?

Also, as an aside, I was trying to FILELOG. I improperly setup the folder structure for this function and it returned "Unknown error (327720)...inFILELOG". Just curious as to why the error is coded as "unknown".
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BobO

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Re: Task code error response: Code = 7
« Reply #3 on: October 27, 2022, 01:48:06 PM »
Quote from: RBPLC on October 27, 2022, 11:54:17 AM
Performed the above steps and was able to get everything back online. The version at the time of issue was 2.9.2. In the process I updated to 2.9.5. Any known issues in 2.9.2?

Known issues related to what happened? No. But obviously there were bugs fixed.

Quote from: RBPLC on October 27, 2022, 11:54:17 AM
Also, as an aside, I was trying to FILELOG. I improperly setup the folder structure for this function and it returned "Unknown error (327720)...inFILELOG". Just curious as to why the error is coded as "unknown".

File system errors are complex values with general error codes in the upper word and file system specific codes in the lower word. It looks like the disk might have been full.
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RBPLC

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Re: Task code error response: Code = 7
« Reply #4 on: October 27, 2022, 02:41:12 PM »


File system errors are complex values with general error codes in the upper word and file system specific codes in the lower word. It looks like the disk might have been full.
[/quote]

In this case I hadn't created the specified subfolder in the FILELOG file name.
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BobO

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Re: Task code error response: Code = 7
« Reply #5 on: October 27, 2022, 03:05:32 PM »
Quote from: RBPLC on October 27, 2022, 02:41:12 PM
In this case I hadn't created the specified subfolder in the FILELOG file name.

And upon closer inspection, it is actually a path error.
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RBPLC

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Re: Task code error response: Code = 7
« Reply #6 on: October 28, 2022, 06:43:16 PM »
Well, I've got a problem.

I posted several days ago about having a low battery warning on a controller. This current post concerning the error response code is on that same unit. I just dealt with this unit again. I was online monitoring it remotely and saw that it had a slew of exception response errors. Got a call from my remote guy complaining about error messages from HMI that was communicating with the controller. He told me it had all yellow lights on the controller, then all lights went off, came back on green and then all ultimately went back off.

I pulled this unit and have swapped it with a new unit. In my office now, I've observed the same behavior. After being powered off for about 20 minutes, I re-applied power and saw that every light on the front of the controller had a yellow light. These stayed on for maybe 5 minutes. Then all lights went off for a few seconds, came back on green for a few seconds, went off and repeated for a few cycles and now ultimately all lights are off. I believe the unit to be faulty based on this behavior. Are there any additional troubleshooting steps to perform?
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BobO

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Re: Task code error response: Code = 7
« Reply #7 on: October 28, 2022, 06:50:14 PM »
Quote from: RBPLC on October 28, 2022, 06:43:16 PM
Well, I've got a problem.

I posted several days ago about having a low battery warning on a controller. This current post concerning the error response code is on that same unit. I just dealt with this unit again. I was online monitoring it remotely and saw that it had a slew of exception response errors. Got a call from my remote guy complaining about error messages from HMI that was communicating with the controller. He told me it had all yellow lights on the controller, then all lights went off, came back on green and then all ultimately went back off.

I pulled this unit and have swapped it with a new unit. In my office now, I've observed the same behavior. After being powered off for about 20 minutes, I re-applied power and saw that every light on the front of the controller had a yellow light. These stayed on for maybe 5 minutes. Then all lights went off for a few seconds, came back on green for a few seconds, went off and repeated for a few cycles and now ultimately all lights are off. I believe the unit to be faulty based on this behavior. Are there any additional troubleshooting steps to perform?

What model number?
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RBPLC

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Re: Task code error response: Code = 7
« Reply #8 on: October 28, 2022, 06:52:28 PM »
BX-DM1E-M, Serial: 03222A4B3064C5
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BobO

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Re: Task code error response: Code = 7
« Reply #9 on: October 28, 2022, 06:54:01 PM »
Quote from: RBPLC on October 28, 2022, 06:52:28 PM
BX-DM1E-M, Serial: 03222A4B3064C5

I'm gonna email.
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"It has recently come to our attention that users spend 95% of their time using 5% of the available features. That might be relevant." -BobO

RBPLC

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Re: Task code error response: Code = 7
« Reply #10 on: October 31, 2022, 07:40:12 PM »
See reply email.
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