DST411 can show the address that caused an exception. The value may or may not be useful depending on what happened. If it is constantly the same value, that can indicate a specific firmware bug and can be very useful. If it is a different value, or not set at all, that could point to a random failure like noise or some kind of comm fault.
There are other diagnostics we can do, but they require custom firmware builds. It may be prudent to continue this discussion via email. Give us a shout at support@hosteng.com.