Host Engineering Forum
General Category => General Discussion => Topic started by: tdemal on February 13, 2011, 09:23:59 AM
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I was wondering if anyone still has their installation CD for “Think & Do Studio Ver 7.3” My hard drive crashed and when I went to reinstall “Think & D0”, I found that the CD had a huge scratch across it and it won’t load. I have contacted Automation Direct, Phoenix Contact and Entivity to see if they would let me either download another copy, or let me buy a replacement CD, but they want me to buy a complete package. I have my “hardware key”, as well as all of the serial numbers etc, and can’t really afford to replace everything. We use a 205 on a test stand in our shop, and I am beyond being desperate to change the program. (the test stand has been down for a week, and I cannot get it running again until I get the program) Does anyone know where I can get a copy of the CD ?
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I find it really odd that AutomationDirect wouldn't replace your CD, especially if you have the original. They are normally very good about such things.
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I find it really odd that AutomationDirect wouldn't replace your CD, especially if you have the original. They are normally very good about such things.
Yes, i thought that it was strange as well. Never had any problem with Automation direct in the past, always been wonderfull people to deal with.
The excuse that I got was that they do not keep copies of obsolete software, so they directed me to Phoeix. They then put me intouch with a Tech Support person at Entivity who then told me to go back to the original supplier (Automation direct). So, here I am back at where I started.
I gave every one of the them the original order number,P.O. number,key number, the whole bit, but they all passed the responsibility off to someone else.
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tdemal, I forwarded your request to my contact at Phoenix Contact. Perhaps he can help you.
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tdemal, I forwarded your request to my contact at Phoenix Contact. Perhaps he can help you.
Thank you Greg, your contact sent me a message suggesting that I purchase an extended warranty from Automation Direct, unfortunatley it sounds like a lot of money just to be able to get a replacement CD. When I bought the program just over 3 years ago, I think that I paid a little over $4000 for it. You would think that they would at least offer a free download service. (like most other software vendors)
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FWIW, if it were our product, we'd work it out. Unfortunately, there isn't much we can do that we haven't already done. Sorry.
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:o >:( ... I'm quite surprised. I'll see what I can do.
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tdemal, here's the problem. The main reason Phoenix Contact cannot not conveniently provide you with a replacement CD or download link, is simply because the replacement contains a licensed copy of Microsoft Visio. Thus, the $199 charge for the replacement.
You might could work it out with Microsoft (& Phoenix Contact) guys. I've actually done similar things with other software. I called Microsoft one time and explained my laptop HD crashed, gave them proof of my purchase, and they promptly sent me a CD replacement (for $2 or something cheap), and provided a download-limited link. Very cooperative and understanding.