Host Engineering Forum

General Category => Do-more CPUs and Do-more Designer Software => Topic started by: Henryp on July 17, 2019, 12:25:38 PM

Title: Windows blue screen
Post by: Henryp on July 17, 2019, 12:25:38 PM

Hi,
We switched to forigate virus software and now when we run DMD the computer will blue screen within a few minutes. This happens on more that one computer. The computers are Windows 7. Are you guys aware of and issues or possible solutions?

Title: Re: Windows blue screen
Post by: franji1 on July 17, 2019, 01:17:17 PM

Sorry, no.  This is the first time we've heard of this.  What version of Designer?  We recommend running at least version 2.2 that installs to the Program Files folder.

You may try uninstalling then re-installing Designer, running as Administrator.  After uninstalling, best to reboot and do a fresh install as Administrator with nothing else running.  After rebooting, right click on the Setup.exe and select "Run As Administrator".  See if that helps.

If that does not help, uninstall/reboot again, then disconnect from the Internet and disable your anti-virus software.  Then try installing without the anti-virus software running, again right clicking on the Setup.exe and selecting "Run As Administrator".  After it installs, re-enable your anti-virus software.