Host Engineering Forum

General Category => Do-more CPUs and Do-more Designer Software => Topic started by: OCB on July 18, 2015, 01:37:50 PM

Title: Team Viewer remot Access Help
Post by: OCB on July 18, 2015, 01:37:50 PM

I have a customer that has a PC setup with 2 network cards. I am logging into the PC with Team Viewer. I can see the PLCs, with NetEdit3 and I can also see them when I try to add a link. I keep getting a time out error? I had them to disable the network card connected to the internet and try to add a link he gets the same time out error. I was onsite last weekend and had no problem connecting to any of them.
Any help would be a big help, I'm not sure what it could be, never had this much trouble. All PLCs are Do-More H2-DM1E, and we are using the unmanaged Stride switches

Title: Re: Team Viewer remot Access Help
Post by: OCB on July 18, 2015, 02:21:27 PM

now I'm getting a Error Reading PLC ID?

Title: Re: Team Viewer remot Access Help
Post by: OCB on July 19, 2015, 10:24:30 PM

Thanks we got it!

Title: Re: Team Viewer remot Access Help
Post by: BobO on July 20, 2015, 10:49:27 AM

Glad you got it worked out.

Title: Re: Team Viewer remot Access Help
Post by: Garyhlucas on July 20, 2015, 07:11:47 PM

Quote from: OCB on July 19, 2015, 10:24:30 PM

Thanks we got it!

Got what?  Was it good? How about telling us the solution in case one of has a similar problem?

Title: Re: Team Viewer remot Access Help
Post by: OCB on July 21, 2015, 01:59:58 PM

It ended up being a conflict between the 2 networks cards on the remote PC. The IT guy at the remote site ended up making the card for the PLCs the default card and it worked like a charm.