Host Engineering Forum

General Category => CTRIO and CTRIO2 => Topic started by: Mike Nash on September 24, 2014, 04:09:29 PM

Title: T1H-CTRIO on T1H-EBC100 with DM1E disappears when T1F-08DA-2 added.
Post by: Mike Nash on September 24, 2014, 04:09:29 PM

I have emailed Host tech support, but am posting here too.

I am trying to prove out a new system and have hit a MAJOR snag. I have minimized the system to just a 205 rack, H2-DM1E, ethernet switch, T1K-01AC, T1H-EBC100, T1H-CTRIO and T1F-08AD-2 (OR T1F-8AD4DA-2).

I have the latest software and firmwares loaded (checked websites to be sure). I have no ladder etc. programmed any longer.

As long as there is no Analog Out module, all is fine. Analog in is OK, Digital I/O is OK.

I have substituted all components except the CTRIO with no change in symptoms.

Problem: CTRIO "disappears" if AD module is added to EBC100 "rack". This is with it either left or right of the CTRIO and only the power supply, EBC100 and the 2 modules. The CTRIO will flash the OK LED a few times on power up then go to red ERR LED solid by itself. Do-more Designer shows an empty slot where the CTRIO is ONLY in I/O mapping. Everywhere else it simply does not exist.

The CTRIO will pull up in "Monitor CTRIO module" and shows Startup in red for mode with bogus numbers for OS and booter. Note, I can only get this monitor to open if I MANUALLY configure the modules. The I/O System tree shows the CTRIO as configured but not installed.

HELP!

Title: Re: T1H-CTRIO on T1H-EBC100 with DM1E disappears when T1F-08DA-2 added.
Post by: Mike Nash on September 25, 2014, 09:33:43 AM

Bump! I really need help here!

Title: Re: T1H-CTRIO on T1H-EBC100 with DM1E disappears when T1F-08DA-2 added.
Post by: BobO on September 25, 2014, 10:38:09 AM

We saw something like this in testing and I want to think it was the analog module. What order are the modules in? When you move the CTRIO to the front of the chain, does it change the behavior?

Title: Re: T1H-CTRIO on T1H-EBC100 with DM1E disappears when T1F-08DA-2 added.
Post by: ADC Product Engineer on September 25, 2014, 11:16:54 AM

Please contact ADC technical support at 1(800) 633-0405 about this issue.

Title: Re: T1H-CTRIO on T1H-EBC100 with DM1E disappears when T1F-08DA-2 added.
Post by: Mike Nash on September 25, 2014, 12:13:54 PM

ADC is checking into this for me. Hopefully we can get a resolution real soon as this needs to be assembled and shipped.

But as for the module order, any order fails to work, it is always the CTRIO that errors and drops out of existence. I have updated all software and firmware. I have swapped everything including bases, EBC100s, CPUs and power supplies except the T1H-CTRIO of which I only have the one.

Thanks.

Title: Re: T1H-CTRIO on T1H-EBC100 with DM1E disappears when T1F-08DA-2 added.
Post by: ADC Product Engineer on September 26, 2014, 02:23:06 PM

We have identified the issue.  Technical support should be getting in touch with you shortly.

Title: Re: T1H-CTRIO on T1H-EBC100 with DM1E disappears when T1F-08DA-2 added.
Post by: Mike Nash on September 26, 2014, 09:47:13 PM

Quote from: ADC Product Engineer on September 26, 2014, 02:23:06 PM

We have identified the issue.  Technical support should be getting in touch with you shortly.

Thanks (though I have not heard anything further yet.)